Summary
Latent Insight applies machine learning and AI to profile a person as they provide information and interact with a website, while the person is using the site. Latent Insight provides a highly-accurate personality profile to bridge the barriers common in web transaction systems without requiring our clients to undertake additional processes.
The employment of web services has replaced personal interaction between us and our clients. These services are generally reliable, cost effective and efficient. Unfortunately, the web interaction comes at a cost: we have lost much of the information available to us through a person-person interaction. Until now, it has been difficult to assess a client’s personality without the employment of lengthy, cumbersome, intrusive and often unreliable additional processes.
We receive enriched information about a person who may represent high risk by providing false or misleading information. Latent Insight can accurately identify a user’s personality and identify non-human actors (eg. bots). It also assists in identifying those who made previous applications in another name enabling:
- pre-selection of high-risk applicants for more rigorous scrutiny, and
- saving time and money while streamlining low-risk clients.
Latent Insight works in close to real-time, enabling on-line responses to website users.
Problem
Increasingly businesses and governments are delivering services through on-line channels. Citizens and clients are accessing websites around the clock and from an almost infinite number of locations. Unfortunately , we are only able to get a very limited view of who we are dealing with.
In a web-based environment we frequently lack information about the user at the other end of our website:
- Who (or what) is on-line?
- What are their motives?
- Is our site delivering services effectively or is it confusing our clients?
- Does the user represent any risks to our business?
Benefits
Latent Insight can assist by telling us more about the client through the use of our state-of-the-art artificial intelligence engine by assessing how a user interacts with the website.
- By identifying low-risk clients, streamlined processing is enabled while high-risk individuals can be sent to more intense processing channels. This saves the organisation time and money and makes the interaction with your website a more pleasant experience for the majority of low-risk clients.
- Person to person interaction allows us to see some important personality traits of clients. This is usually lost when web-services are used. Latent Insight
- s ability to evaluate the personality of our clients allows us to better understand our client and the client’s needs.
- Identification of non-human users facilitates protection against inappropriate use of web sites. Latent Insight can detect when it is dealing with a non-human user.
- Where appropriate, the unique personality fingerprint for an individual assists in verifying the identity of a registered system user. Misrepresentation of identity can be readily detected.
- Latent Insight can assist HR departments by identifying the personality traits of employees and job applicants.
- Latent Insight supports analysis of websites, identifying sections that are confusing to users.
OUTCOMES
Latent Insight:
- Enhances the security and usability of websites without needing to deploy additional and cumbersome tools and processes.
- Provides you with valuable personality profile information that can inform your client risk-management processes.
- Assists in managing user identity.
BUSINESS USE CASES
Increasingly many transactions use online only channels. These are more accessible to clients than person-to-person operations.
Unfortunately, the lack of personal contact reduces our ability to assess the client fully as our IT systems do not capture a lot of information a skilled client service officer obtains in face to face transactions.
Latent Insight addresses this information shortfall. By analysing how a client interacts with a web-site, Latent Insight can provide real-time personality profile information.
Using the personality profile data, client confusion, possible deceit and other characteristics can be identified. This information can then be used to assess the risks associated with a client while they are transacting online.
Client interactions generate a unique personality profile. This can be linked to a client’s identity. A returning client should generate the same, unique personality fingerprint. Together with other processes, matching the personality fingerprints will enable more confident on-line interactions with returning clients as we have a powerful but invisible (to the client) identity check capability.
Automated systems that probe websites (eg bots) cannot easily generate a human personality profile in LI. It is, therefore, possible to screen for bots and deny them access.
An organisation that is looking for staff can use LI to identify compatible and incompatible personalities in initial (or subsequent) on-line interactions with potential staff. Applicants for positions that display high-risk personalities can be identified and managed with little additional effort.
